Out of Hours Support

Premium Business Out of Hours Technical Support

Service Level	Availability (GMT/BST)	Typical Response time	SLA Response Time	Cost	Contract	Support charges
Bronze	Mon-Fri 0800-0900 1700-2300	1 Hour	4 hours	£200/month	12 months	£60/hr
Silver	Mon-Fri 0800-0900 1700-2300	30 minutes	2 hours	£300/month	12 months	£60/hr
Gold	Mon-Fri 0700-0900 1700-2300 Sat-Sun 0900-1700	Immediate	1 hour	£500/month	12 months	£60/hr
International Traveller PAYG	24/7	Immediate	15 minutes	£150/day	PAYG	£60/hr
International Traveller Unlimited	24/7	Immediate	15 minutes	£500/day	PAYG	Unlimited remote support included

International Traveller may be booked in advance for a discount, otherwise support is secured by credit card payment on the day

Will I improve business efficiency and save money under this contract?

Yes because technical support charges are reduced or included
Yes because we are available to support you outside office hours
Yes because our faster response times means less business interruption for you
Yes because our unique remote support service is stable and secure over broadband

Prices for business users exclude VAT. SLA Terms and conditions apply. PAYG = Pay As You Go - 1 day minimum contract.