Step by step guide to creating your own voicemail message

1. Visit our VoIP Portal
2. Enter username & password
3. Click login
4. Select voice prompts on right hand side
5. Click record new voice prompt
6. Enter description name for your new voice prompt e.g. personal voicemail message
7. Dial 188 from your voip phone or call: 08708616662
8. Enter pin code highlighted on screen (within the portal you logged into - you can change this PIN)
9. You will be asked to record your message after the tone. Create message & press 1 once finished.
10. Your message will now be played back to you. Select 1 if you are happy with the message & want to keep it. Select 2 if you want to re-record the message.
11. Select extensions on right hand side
12. Click extension number (highlight in blue on left hand side) NOTE: If more than one extension available; select the extension number that is showing as "online".
13. Scroll down to "WAV Emails" heading. Click drop down box (currently set to default). Select name created earlier in section 6 e.g. personal voicemail message.
14. Scroll down & tick box next to the heading "intro skip".
15. Scroll down & select "save".
16. Your voicemail message will now be activated. NOTE: please be aware it may take15-30 minutes to propagate the changes to our servers.

Please ensure you do NOT change the SIP password within the extension page of your portal, unless you are operating a VoIP phone and can change the SIP password within it. Our residential single-line broadband customers with dialtone do not have SIP phones and should not reset this password. You may be charged if this needs resetting by us.
Last updated 17/8/09
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